Delivery and Returns

General Delivery Information

To give you flexibility we do not impose a minimum order value therefore allowing you to order as little as you want. However, to help reduce our carbon footprint, orders under £50, excluding VAT, are subject to a small handling charge of £5.95. Please bear in mind the environmental consequences of packaging and delivering lots of small orders.

 

Delivery of Stock Items

Orders for stock items placed before 3.00pm are normally delivered the next working day. However, please allow up to 48 hours for delivery of smaller orders under 30kg. Should you require a smaller order for next day delivery then please stipulate this when placing your order. Unfortunately we are unable to guarantee exact delivery times.

 

Non-Stock & Direct Delivery Items

Some of our products are non-stock and delivered directly to you from our suppliers as indicated on the product page. The delivery timescales shown are approximate and are subject to change so we advise you to confirm delivery timescales when placing your order. If ordered incorrectly these items are often non-returnable or incur a restocking charge so please ensure you are ordering the correct product(s) for your needs. If in doubt, we strongly recommend you check on the returns criteria of the product before placing your order.

 

Returns

All goods must be returned in a saleable condition. Please be aware that some products in this catalogue are non-returnable items.

Stock Items: Requests for return of stock items must be notified within 20 days of receipt of goods. Please note that a re-stocking charge may apply.

Non-Stock & Direct Delivery Items: Requests for return of non-stock & direct delivery items are in accordance with our suppliers’ terms and conditions. In most cases a re-stocking charge will apply and some products are non-returnable, so please take care to ensure you are ordering the correct product(s) for your needs. If in doubt, we strongly recommend you check on the returns criteria of the product before placing your order.

 

Ordering Furniture

Call our furniture division, Brookhouse, on 0845 383 0050. All our furniture sales and enquiries are managed by our furniture division, Brookhouse, who have specialist knowledge and experience in this area. Please take care to ensure that you are ordering the correct products for your needs. If you are not sure, then speak to one of Brookhouse’s experienced staff. Furniture is often made to order and is therefore a non-returnable item and cancellation of an order may incur a charge. Lead times for orders placed between the middle of June and the end of September are indicative only and cannot be guaranteed, so please confirm at time of ordering. Standard delivery is to ground floor only. If you have any other requirements this must be arranged in advance and may incur additional charges.

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